FAPA Member Robert W. Lucas Wins 2017 Textbook Excellence Award
The book,?Customer Service Skills for Success?by Robert W. Lucas, recently won the 2017 Textbook Excellence Award from the Textbook and Academic Authors Association. The textbook was first written in 1996 and will go into its seventh edition with McGraw Hill Higher Education in January 2018.
Bob is a former board member for FAPA. He has been writing and publishing books for over two decades and has written and contributed to thirty-seven nonfiction books. In addition, Bob currently writes a nonfiction authors blog at?http://www.robertwlucas.com/
In Publishing? In Florida?
The Florida Authors and Publishers Association is an organization for authors, publishers, independent publishers, illustrators, editors, printers, and other professionals involved in the publishing industry.