Robert Lucas will be a panelist on the Publishing Dos and Don?ts Panel at the 2017 FAPA Annual Conference on Saturday, August 5, 2017.

Bob is an internationally-known award-winning author and learning and performance expert who specializes in workplace performance-based training and consulting services. He has four decades of experience in human resources development, management and customer service in a variety of organizational environments and was the 1995 and 2011 President of the Central Florida Chapter of the Association for Talent Development (ATD ? formerly ASTD). Bob has lived, traveled and worked in twenty-three different countries and geographic areas.

In addition to having the top-selling customer service textbook in the United States, Bob has written and contributed to thirty-six other books and compilations. For over seventeen years, he shared his knowledge with workplace professionals from organizations such as Walt Disney World, SeaWorld, Martin Marietta, and Wachovia Bank in the Webster University Master of Arts program in Orlando, Florida. In addition, he has provided consulting and training services to numerous major organizations on a variety of workplace learning topics, such as customer service, presentation skills, creative training, and management program development, train-the-trainer, interpersonal communication, adult learning, diversity, team building, and employee and organizational development. Bob regularly gives presentations to various local and national groups and organizations such as ATD (formerly the American Society for Training and Development).